ALBUM

Job Description

Job Description
We’re seeking a detail-oriented and customer-focused individual to join our team in a hybrid role that combines QA testing and customer support. We need someone who can both execute manual test cases to ensure we deliver an outstanding user experience, and also serve as a trusted guide for customers who need help with our software platform.

The ideal candidate will be a curious self-starter with a sharp eye for detail and strong communication skills. You’ll partner closely with our product and engineering teams to test new features, identify bugs, and ensure a smooth release process. At the same time, you’ll work with our Customer Success team to respond to customer inquiries, helping users better understand and maximize the value of our platform.

If you love problem solving, have a knack for both technical details and human connection, and want to make an impact on both product quality and customer satisfaction, this is the role for you.

Required Skills & Experience

Responsibilities include:

• Handle customer inquiries via email, chat, and occasional video calls, delivering clear and empathetic support.

• Assist in triaging customer-reported issues, working between customers and engineering to ensure timely resolution.

• Assist in manual quality testing efforts of new features, documenting issues and bugs.

• Provide feedback from customers to the product team.

• Collaborate with cross-functional teams to ensure product quality reflects customer needs.

Required Skills & Experience

• Superior verbal and written communication skills with a keen attention to detail.

• Analytical and pragmatic mindset with a creative eye for edge cases, and the ability to test thoroughly and troubleshoot effectively.

• Comfortable working directly with customers and translating technical details into clear, user-friendly explanations.

• Prior experience in QA, customer support, communications, sales, or account management.

• Active team player, self-starter, and multitasker who can quickly adjust priorities.

• Passion for technology and experience in start-ups, particularly SaaS and/or HR software, preferred.

• Must be at least 18 years old.

• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States.

• Must pass a drug test and background check, to the extent permitted by law.

• Must be able to work at our Salt Lake City HQ at least 2x/week.
  
  

Note: This is a full-time position.