ALBUM

About EdSights

EdSights combines Artificial Intelligence, behavioral science, and texting to allow institutions to hear the voices of their students at scale and ensure a path to success for all learners. Our mission is to create a student-centered higher education system, and we believe that the student voice is the key to transforming education and creating the learning environment of tomorrow.

About the Role

We are looking for a highly organized, proactive, and detail-oriented Partner Success Associate to join our passionate and hard-working team.

As a Partner Success Associate, you will play a key supporting role for our Partner Success Managers and Directors. You will help ensure our college and university partners have a seamless experience by creating polished reports, presentations, and data insights that drive meaningful conversations. You’ll also assist with day-to-day account needs, help prepare for partner meetings, and support cross-functional collaboration to make sure our partners see maximum value from EdSights.

This role is ideal for someone early in their career who is passionate about education and eager to grow into a customer success or account management role. You will report to a Partner Success Manager or Director. This is a remote position.

You must submit a cover letter with your resume to be considered for this role.

What You’ll Do

• Support Partner Success Managers in handling day-to-day partner communications and operational needs
• Develop clear, visually engaging reports and presentations that highlight partner data, usage trends, engagement, and impact
• Analyze partner data to uncover insights and deliver actionable reports for both partners and internal teams
• Serve as a liaison between partners and Product/Engineering by surfacing feedback, troubleshooting issues, and tracking resolutions
• Contribute to building and refining internal processes, documentation, and knowledge resources that improve team efficiency
• Support Partner Success Managers in fulfilling partner messaging requests to optimize user engagement and drive desired outcomes
• Document partner FAQs and common issues to help streamline internal troubleshooting and improve the partner experience
• Support internal projects (e.g., conference preparation, product rollouts, process improvements) that strengthen the Partner Success team’s impact

What You Should Have

• 0–2 years of professional experience
• Strong organizational skills with high attention to detail
• Excellent written and verbal communication skills
• Comfort working with data (Excel, Google Sheets, or similar tools)
• Ability to juggle multiple priorities and deadlines in a fast-paced, dynamic environment
• A self-starter mindset and "no task is too small" attitude
• Passion for education and student success

Bonus Skills

• Knowledge of the Higher Education Industry
• 0-2 years of customer success experience

Compensation & Benefits

• 401k Matching Program
• Medical, dental, and vision insurance plans
• Unlimited Paid Time Off (PTO)
• All Federal Holidays + End of Year Company Holiday Closure
• Paid parental leave
• Annual Company Retreat
• Remote environment with flexible office options (e.g., WeWork)

EdSights is committed to creating a company where all employees, regardless of background, can show up and feel they belong. This is an ongoing journey, and we welcome questions wherever we are during your interview process. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or fitness level.