Technical Support Engineer ›
Filevine
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Technical Support Engineer ›" Album VC.IT, Customer Service
Salt Lake City, UT, USA
Posted on Feb 17, 2023
Responsibilities:
- Work directly with customers to investigate and resolve technical issues.
- Learn and gain exposure to all of our tools to become a product knowledge expert and develop the skills necessary to grow your career with us.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization, and truly provide our clients with the best experience.
- Communicate up-sale opportunities with the Sales Department.
- Work with Product Owners to help them understand customer needs.
- Meet with Customer Success and Account Managers to share feedback to understand customer feedback and improve relationships.
- Help the Training team identify where customers may need more targeted or thorough training.
- Assist the recruiting and HR teams by shaping Support team onboarding procedures.
- Participating in special projects to gain a more well-rounded understanding of our organization, such as beta testing new features and shadowing other teams.
- Writing internal knowledgebase articles
- Recording tutorials
- Contributing to the continuous improvement of our Support site
- Training other client-facing teams on basic troubleshooting steps
- Presenting in company meetings about updates to Support processes or tools
- Contribute to the Customer-for-Life culture by bringing fresh ideas, strong opinions, and a passion for the customer experience.
You may:
Develop and maintain resources by:
Minimum Qualifications:
- Demonstrated ability to effectively communicate technical and business issues and solutions across organizational levels and with customers.
- A love for problem-solving, troubleshooting issues, and a strong drive to learn new technologies.
- Ability to work with new technologies and assimilate information rapidly.
- 1-3+ years experience in Customer Support or similar customer service/technical support role.
- College graduate with a technical degree or equivalent hands-on experience
- Ability to self-manage a dynamically changing workload, and work in a fast-paced environment and prioritize work according to customer impact or severity.
- A strong desire for growth and career advancement.
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Technical Support Engineer ›" Album VC.