Expert Team, Coordinator ›
Filevine
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Expert Team, Coordinator ›" Album VC.Salt Lake City, UT, USA
Posted on Oct 28, 2023
Responsibilities
- Collect and triage customer requests and ensure timely fulfillment and solutions
- Serves as the main point of contact between the expert team, internal representatives for the customer, and customer to provide updates on project timelines and deliverables
- Schedule meetings for your designated Expert Team(s)
- Organizing Expert Team Leader's time by reading, researching, and routing Issue Desk Tickets: collecting and analyzing information; initiating telecommunications
- Assist in documentation of solutions given to assigned customers, including Filevine Help Center articles, Filevine University courses, Guru cards, CIP training, etc.
- Provide historical reference by developing and utilizing filing and retrieval systems and potentially recording meeting discussions.
- Contribute to encouraging, high-performing team culture by completing individual tasks to achieve team goals.
Qualifications
- A bachelor’s degree preferred
- Experience operating in a fast-growing company; tech company experience preferred
- Assertive communicator, with superior writing and editing skills, that can provide recommendations and instill confidence
- Quick learner of new technologies, self-motivated
- Organized, detail-oriented, and timeline driven
- Ability to independently manage competing customer priorities and initiatives with limited structure
- Able to anticipate needs and dependencies without being asked or directed
- Flexible and willing to perform other duties as requested
- Strong attention to accuracy and detail
- A life long learner, constantly learning, improving and innovating
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Expert Team, Coordinator ›" Album VC.