hero
30
companies
266
Jobs

Expert Team, Coordinator ›

Filevine

Filevine

Salt Lake City, UT, USA
Posted on Saturday, October 28, 2023

Responsibilities

  • Collect and triage customer requests and ensure timely fulfillment and solutions
  • Serves as the main point of contact between the expert team, internal representatives for the customer, and customer to provide updates on project timelines and deliverables
  • Schedule meetings for your designated Expert Team(s)
  • Organizing Expert Team Leader's time by reading, researching, and routing Issue Desk Tickets: collecting and analyzing information; initiating telecommunications
  • Assist in documentation of solutions given to assigned customers, including Filevine Help Center articles, Filevine University courses, Guru cards, CIP training, etc.
  • Provide historical reference by developing and utilizing filing and retrieval systems and potentially recording meeting discussions.
  • Contribute to encouraging, high-performing team culture by completing individual tasks to achieve team goals.

Qualifications

  • A bachelor’s degree preferred
  • Experience operating in a fast-growing company; tech company experience preferred
  • Assertive communicator, with superior writing and editing skills, that can provide recommendations and instill confidence
  • Quick learner of new technologies, self-motivated
  • Organized, detail-oriented, and timeline driven
  • Ability to independently manage competing customer priorities and initiatives with limited structure
  • Able to anticipate needs and dependencies without being asked or directed
  • Flexible and willing to perform other duties as requested
  • Strong attention to accuracy and detail
  • A life long learner, constantly learning, improving and innovating