Expert Team, Solutions ›
Filevine
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Posted on Jan 20, 2024
Responsibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
- Memorialize findings, share, and present to the larger Solutions slice and Expert teams
- Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.
- Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel, as necessary
Qualifications:
- Bachelor's degree
- Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence
- 2+ years of Excel/SQL/API or equivalent experience
- 2+ years Low-code / Declarative development experience or equivalent experience
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Organized, detail oriented, and timeline driven
- Ability to independently manage competing customer priorities and initiatives with limited structure
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Expert Team, Solutions ›" Album VC.