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Filevine

Filevine

Salt Lake City, UT, USA
Posted on Saturday, January 20, 2024

Responsibilities:

  • Play a lead role in issue remediation and convey unyielding accountability for assigned issues
  • Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
  • Memorialize findings, share, and present to the larger Solutions slice and Expert teams
  • Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.
  • Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
  • Maintain comprehensive product knowledge across the Filevine family of products
  • Support other expert teams and expert roles as needed
  • Occasional travel, as necessary

Qualifications:

  • Bachelor's degree
  • Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence
  • 2+ years of Excel/SQL/API or equivalent experience
  • 2+ years Low-code / Declarative development experience or equivalent experience
  • Assertive communicator that can provide recommendations and instill confidence
  • Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
  • Quick learner of new technologies, self-motivated
  • Driver of change for more impactful solutions and customer outcomes at a fast growing company
  • Ability to lead critical conversations
  • Organized, detail oriented, and timeline driven
  • Ability to independently manage competing customer priorities and initiatives with limited structure