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Expert Team, Trainer ›

Filevine

Filevine

Salt Lake City, UT, USA
Posted on Saturday, January 20, 2024

Resposibilities:

  • Play a lead role in issue remediation and convey unyielding accountability for assigned issues
  • Work with your assigned Expert team to identify opportunities for better learning within customer issues, and provide training and content necessary to increase customer adoption and recognition of ARR
  • Assist in creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to wider Expert teams, Partners, Sales Engineering, etc.
  • Create and adjust ongoing content to Filevine University given changes in best practice and features
  • Maintain comprehensive product knowledge across the Filevine family of products
  • Support other expert teams and expert roles as needed
  • Occasional travel, as necessary

Qualifications:

  • A Bachelor’s degree required
  • 1-2 years of training experience or equivalent
  • Assertive communicator that can provide recommendations and instill confidence
  • Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
  • Quick learner of new technologies, self-motivated
  • Driver of change for more impactful solutions and customer outcomes at a fast growing company
  • Ability to lead critical conversations
  • Ability to independently manage competing customer priorities and initiatives with limited structure