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Expert Team, Defect Reproduction ›

Filevine

Filevine

Salt Lake City, UT, USA
Posted on Saturday, February 17, 2024

Responsibilities

  • Play a lead role in issue remediation and convey unyielding accountability for assigned issues
  • Work with assigned team to thoroughly understand the product's native capability and test possible defects
  • Work directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needs
  • Convey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc.
  • Maintain comprehensive product knowledge across the Filevine familiy of products
  • Support other expert teams and expert roles as needed
  • Occasional travel as needed

Qualifications

  • Bachelor's degree
  • 2+ years of Excel/SQL/API or equivalent experience
  • 2+ years Low-code/ Declarative development experience or equivalent experience
  • Excellent verbal and written communication
  • A history of creative pursuits and curiosity is strongly preferred
  • Ability to independently manage competing customer priorities and initiatives with limited structure