Expert Team, Defect Reproduction ›
Filevine
Salt Lake City, UT, USA
Posted on Saturday, February 17, 2024
Responsibilities
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Work with assigned team to thoroughly understand the product's native capability and test possible defects
- Work directly with customers to investigate and resolve technical issues and help Product Owners understand their customer needs
- Convey results of defect reproduction to assigned team to assist in solutioning and memorialize findings and present to wider Expert teams, Partners, Sales Engineering, etc.
- Maintain comprehensive product knowledge across the Filevine familiy of products
- Support other expert teams and expert roles as needed
- Occasional travel as needed
Qualifications
- Bachelor's degree
- 2+ years of Excel/SQL/API or equivalent experience
- 2+ years Low-code/ Declarative development experience or equivalent experience
- Excellent verbal and written communication
- A history of creative pursuits and curiosity is strongly preferred
- Ability to independently manage competing customer priorities and initiatives with limited structure