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Product Adoption Manager ›

Filevine

Filevine

Product
Salt Lake City, UT, USA
Posted on Saturday, April 20, 2024

Responsibilities

  • Manage the contract renewal process for customers within your assigned book of business
  • Develop relationships with customers and work with various stakeholders including Expert Teams and Sales to help address questions and issues as they arise and minimize credits and churn
  • Collaborate with the Sales Team to foster opportunities for contract expansion
  • Communicate routinely with Expert Teams to tee up an efficient and robust problem solving motion
  • Collaborate with the Accounts Receivables Team to ensure all outstanding invoices for assigned customers are collected
  • Become an expert on the Filevine suite of products and be able to solve basic technical issues for your customers
  • Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers

Qualifications

  • At least 2 years of legal and/or legal tech experience
  • Ability to work full-time from our Sugarhouse headquarters in Salt Lake City, UT
  • Demonstrates expert written and verbal communication skills
  • Ability to be extremely responsive and proactive when interfacing with customers
  • Resilient and adaptable to changes that are natural in a startup environment
  • Mature ability to handle challenging conversations with customers
  • Biased towards action in your pursuit of achieving goals