Product Adoption Manager ›
Filevine
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Salt Lake City, UT, USA
Posted 6+ months ago
Responsibilities
- Manage the contract renewal process for customers within your assigned book of business
- Develop relationships with customers and work with various stakeholders including Expert Teams and Sales to help address questions and issues as they arise and minimize credits and churn
- Collaborate with the Sales Team to foster opportunities for contract expansion
- Communicate routinely with Expert Teams to tee up an efficient and robust problem solving motion
- Collaborate with the Accounts Receivables Team to ensure all outstanding invoices for assigned customers are collected
- Become an expert on the Filevine suite of products and be able to solve basic technical issues for your customers
- Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers
Qualifications
- At least 2 years of legal and/or legal tech experience
- Ability to work full-time from our Sugarhouse headquarters in Salt Lake City, UT
- Demonstrates expert written and verbal communication skills
- Ability to be extremely responsive and proactive when interfacing with customers
- Resilient and adaptable to changes that are natural in a startup environment
- Mature ability to handle challenging conversations with customers
- Biased towards action in your pursuit of achieving goals
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Product Adoption Manager ›" Album VC.