Email Support Specialist ›
Filevine
Customer Service
Salt Lake City, UT, USA
Posted on Friday, August 30, 2024
Responsibilities
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Scheduling and joining Zoom meetings when necessary
- Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles
- Becoming an expert on Filevine products
Qualifications
- Previous technical support/chat support experience preferred
- Prior experience in high-volume environment
- Professional presence in customer-facing settings
- Excellent written and verbal communication
- A high technical aptitude
- Receptive to feedback
- Hungry to help customers, learn and to provide excellent service