Email Support Specialist ›
Filevine
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Email Support Specialist ›" Album VC.Customer Service
Salt Lake City, UT, USA
Posted 6+ months ago
Responsibilities
- Work directly with customers to investigate and resolve difficult issues primarily over email.
- Scheduling and joining Zoom meetings when necessary
- Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
- Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
- Develop and maintain resources by writing internal knowledge base articles
- Becoming an expert on Filevine products
Qualifications
- Previous technical support/chat support experience preferred
- Prior experience in high-volume environment
- Professional presence in customer-facing settings
- Excellent written and verbal communication
- A high technical aptitude
- Receptive to feedback
- Hungry to help customers, learn and to provide excellent service
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Email Support Specialist ›" Album VC.