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IT Support Analyst ›

Filevine

Filevine

IT, Customer Service
Salt Lake City, UT, USA
Posted on Jan 31, 2025

Responsibilities

  • Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
  • Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
  • Provisioning system access
  • Setting up and configuring user workstations
  • Managing hardware inventory and asset shipping logistics
  • Assisting with first-day IT onboarding sessions
  • Handling access termination
  • Coordinating all related IT communications throughout these processes
  • Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
  • Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
  • Provide AV support for company-wide meetings/events and after-hours emergency on call support

Qualifications

  • 2-3 years of experience in a fast-paced, corporate IT environment
  • Advanced knowledge of the macOS ecosystem and Windows
  • Advanced proficiency in MDM solutions (bonus points for certifications)
  • Advanced proficiency working with core IT systems and other IT management tools
  • Experienced working with ticketing or helpdesk systems
  • Experienced with troubleshooting AV and conferencing equipment
  • Ability to think critically, communicate well, and take initiatives
  • Clear understanding of networking infrastructures, terminology, and hardware
  • Clear understanding of standard corporate security practices (bonus points for security certifications).
  • Preferred Qualifications:
  • Associates in Computer Science
  • Certifications including networking are preferred : A+, Network+