IT Support Analyst ›
Filevine
IT, Customer Service
Salt Lake City, UT, USA
Posted on Jan 31, 2025
Responsibilities
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Manage the IT-related aspects of employee onboarding and off-boarding processes. This includes:
- Provisioning system access
- Setting up and configuring user workstations
- Managing hardware inventory and asset shipping logistics
- Assisting with first-day IT onboarding sessions
- Handling access termination
- Coordinating all related IT communications throughout these processes
- Maintain and manage all endpoints with our Intune and Kandji MDM systems, while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
- 2-3 years of experience in a fast-paced, corporate IT environment
- Advanced knowledge of the macOS ecosystem and Windows
- Advanced proficiency in MDM solutions (bonus points for certifications)
- Advanced proficiency working with core IT systems and other IT management tools
- Experienced working with ticketing or helpdesk systems
- Experienced with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Clear understanding of networking infrastructures, terminology, and hardware
- Clear understanding of standard corporate security practices (bonus points for security certifications).
- Associates in Computer Science
- Certifications including networking are preferred : A+, Network+
Preferred Qualifications: