Account Solution Manager ›
Filevine
Salt Lake City, UT, USA
Posted on Apr 5, 2025
Responsibilities
- Drive solutions for customers from contract through renewal to allow for optimal usage of Filevine.
- Become an expert in the Filevine suite of products and be able to solve technical issues for your customers.
- Network internally to optimize alternative departments strengths to solve large scale issues for your customers
- Analyze customer usage data, develop recommendations, and train teams to spur optimal usage of Filevine products.
- Manage implementation process in conjunction with external stakeholders and customers to ensure smooth onboarding and a robust post-onboarding experience for customers
- Manage the contract renewal process for customers within your assigned book of business and partner with various internal departments to ensure maximum revenue retention
- Hold critical conversations with customers addressing what their needs are from Filevine, and what Filevine’s needs are from them according to the contractIdentifying fiscally responsible resolutions for customer’s needs
- Develop deep working relationships with customers and work with various stakeholders including Expert Teams and Sales to minimize credits and churn and ensure efficient invoice collection.
- Work closely with third-party implementation partners to ensure smooth onboarding and a robust post-onboarding experience for customers
Qualifications
- Demonstrates expert written and verbal communication skills
- Experience managing or maintaining a book of business
- B2B sales, account management or implementations experience preferred
- Ability to be extremely responsive and proactive when interfacing with customers
- Resilient and adaptable to changes that are natural in a startup environment
- Mature ability to handle challenging conversations with customers
- Biased towards action in your pursuit of achieving goals