Expert Team, Trainer ›
Filevine
Salt Lake City, UT, USA
Posted on Apr 5, 2025
Resposibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Work with your assigned Expert team to identify opportunities for better learning within customer issues, and provide training and content necessary to increase customer adoption and recognition of ARR
- Assist in creation of portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and present to wider Expert teams, Partners, Sales Engineering, etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Travel 2-3 times quarterly to conduct onsite client training
Qualifications:
- In office position
- A Bachelor’s degree required
- 1-2 years of training experience or equivalent
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Ability to independently manage competing customer priorities and initiatives with limited structure