IT Support Analyst Intern (6-months) ›
Filevine
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See open jobs at Filevine.See open jobs similar to "IT Support Analyst Intern (6-months) ›" Album VC.IT, Customer Service
Salt Lake City, UT, USA
Posted on May 16, 2025
Responsibilities:
- Provide excellent customer service and timely support for our global workforce via our ticketing system, Slack channel/DM requests, and/or in-person support
- Assist with the IT-related aspects of employee onboarding and off-boarding processes. This includes: Provisioning system access, setting up and configuring user workstations, handling hardware inventory and asset shipping logistics, assisting with first-day IT onboarding sessions, assisting with access termination, coordinating related IT communications throughout these processes
- Working hands-on with endpoints and MDM systems (Intune and Kandji), while performing regular audits to ensure accuracy and compliance with company policies
- Contribute to larger IT projects that will add value to our organization increasing business efficiency and employee productivity
- Provide/assist AV support for company-wide meetings/events and after-hours emergency on call support
Qualifications
- Desire to work in a fast-paced, corporate IT environment
- Knowledge of the macOS ecosystem and Windows
- Knowledge in MDM solutions (bonus points for certifications)
- Exposure to common core IT systems and other IT management tools
- Willing to work with ticketing or helpdesk systems
- Experience with troubleshooting AV and conferencing equipment
- Ability to think critically, communicate well, and take initiatives
- Understand networking infrastructures, terminology, and hardware
- Awareness of standard corporate security practices (bonus points for security certifications).
Preferred Qualifications:
- Associate’s in Computer Science or related field
- Certifications and/or training related to networking are preferred(A+, Network+)
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "IT Support Analyst Intern (6-months) ›" Album VC.