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Strategy & Operations Associate, Digital Reporter Operations ›

Filevine

This job is no longer accepting applications

Marketing & Communications, Operations

United States

Posted on May 16, 2025

Manage day-to-day scheduling and coordination for the Digital Reporter marketplace, ensuring jobs are covered and deadlines are met.
Serve as a primary point of contact for contractor support, responding to inquiries across email, helpdesk, and community forums.
Monitor and manage IC-facing platforms (Slack, forums) and maintain help center content to ensure accuracy and ease of use.
Build and execute community engagement and retention programs, including newsletters, virtual events, and proactive communications.
Support accurate and timely IC payment resolution, collaborating with internal teams as needed.
Identify and resolve operational inefficiencies by building scalable systems and documenting standard workflows.
Collaborate cross-functionally with quality, onboarding, and product teams to streamline IC experience and support continuous improvement.
Advocate for the IC perspective within internal conversations, using data and feedback to drive thoughtful improvements.

2–4 years of experience in operations, community management, contractor support, or marketplace environments.
Proven ability to manage logistics and build efficient systems in fast-paced, high-growth settings.
Strong written communication skills with experience supporting users or communities across multiple platforms.
Proficient in tools like Google Sheets/Excel; familiarity with Slack, Intercom, or other support/community platforms.
Self-starter who thrives on solving problems, improving processes, and taking ownership.
Strong collaboration skills and the ability to communicate across cross-functional teams.
Bachelor’s degree or equivalent practical experience.

This job is no longer accepting applications