Strategy & Operations Associate, Quality & Training ›
Filevine
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Strategy & Operations Associate, Quality & Training ›" Album VC.Operations, Quality Assurance
United States
Posted on May 16, 2025
Responsibilities
- Conduct regular quality audits of work submitted by Digital Reporter ICs, delivering structured and actionable feedback.
- Manage contractor leveling and performance tracking, including promotions and demotions.
- Own and execute training programs across onboarding and continued education, including 1:1 coaching and support.
- Maintain and enhance contractor-facing materials such as training resources and help articles.
- Design scalable quality improvement initiatives, drawing on performance trends and marketplace needs.
- Monitor and analyze IC metrics to evaluate the impact of training programs and identify areas for intervention.
- Collaborate closely with the Recruitment & Onboarding Associate to ensure ICs are set up for success from the start.
- Partner with Product, Ops, and Support teams to optimize contractor workflows and ensure alignment across systems.
Qualifications
- 2–4 years of experience in training, quality assurance, operations, or marketplace management.
- Strong comfort with spreadsheets (Excel/Google Sheets); SQL proficiency is a plus.
- Experience developing training resources or support documentation.
- Demonstrated ability to make data-informed decisions and track performance metrics.
- Familiarity with learning management systems (LMS) or digital training tools.
- Excellent communication and feedback skills, both written and verbal.
- Highly organized and detail-oriented with a passion for coaching and development.
- Bachelor’s degree or equivalent practical experience.
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Strategy & Operations Associate, Quality & Training ›" Album VC.