Migration Support Specialist ›
Filevine
Customer Service
United States
Posted on Aug 30, 2025
Responsibilities
- Serve as the primary support resource for partners during migration, answering questions, resolving issues, and ensuring smooth progress.
- Assist with data validation and quality assurance, confirming migrated information matches client expectations and Filevine standards.
- Monitor migration workflows and escalate issues to technical teams when necessary.
- Document requirements and migration processes for internal reference.
- Train and guide partners on how to review migrated data and report discrepancies.
- Collaborate with implementation managers, partners, and internal migration teams to maintain project alignment.
- Track and report on migration status, risks, and blockers to ensure deadlines are met.
- Identify recurring issues and propose process or tool improvements.
- Support testing and rollout of new migration tools or methods.
Qualifications
- Experienced with data migration (file structures, databases, data validation, QA).
- Ability to manage multiple migration projects simultaneously and prioritize under tight deadlines.
- Strong problem-solving and troubleshooting skills with attention to detail.
- Excellent communication skills
- Experience with CloverDX is preferred