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Migration Support Specialist ›

Filevine

Filevine

Customer Service
United States
Posted on Aug 30, 2025

Responsibilities

  • Serve as the primary support resource for partners during migration, answering questions, resolving issues, and ensuring smooth progress.
  • Assist with data validation and quality assurance, confirming migrated information matches client expectations and Filevine standards.
  • Monitor migration workflows and escalate issues to technical teams when necessary.
  • Document requirements and migration processes for internal reference.
  • Train and guide partners on how to review migrated data and report discrepancies.
  • Collaborate with implementation managers, partners, and internal migration teams to maintain project alignment.
  • Track and report on migration status, risks, and blockers to ensure deadlines are met.
  • Identify recurring issues and propose process or tool improvements.
  • Support testing and rollout of new migration tools or methods.

Qualifications

  • Experienced with data migration (file structures, databases, data validation, QA).
  • Ability to manage multiple migration projects simultaneously and prioritize under tight deadlines.
  • Strong problem-solving and troubleshooting skills with attention to detail.
  • Excellent communication skills
  • Experience with CloverDX is preferred