Expert Team, Solutions ›
Filevine
Salt Lake City, UT, USA
Posted on Sep 4, 2025
Responsibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Create approaches that will best solution a customer’s request, using both native capability and out of the box thinking, to resolve the root need
- Memorialize findings, share, and present to the larger Solutions slice and Expert teams
- Create portable content regarding those approaches and configurations which mature into best practices (articles, videos, example builds) and relay to customers in laymen’s terms.
- Supply remediation case studies and approaches to other groups that may benefit: Partners, Sales Engineering, Marketing, etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel, as necessary
Qualifications:
- Bachelor's degree
- Digital transformation experience with core systems-of-record such as ERP, CRM, case management, or business intelligence
- 2+ years of Excel/SQL/API or equivalent experience
- 2+ years Low-code / Declarative development experience or equivalent experience
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customer’s priorities
- Quick learner of new technologies, self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Organized, detail oriented, and timeline driven
- Ability to independently manage competing customer priorities and initiatives with limited structure