Reporting Operations Coordinator ›
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See open jobs at Filevine.See open jobs similar to "Reporting Operations Coordinator ›" Album VC.Operations
United States
Posted 6+ months ago
Responsibilities:
- Coordinate Scheduling & Coverage: Review daily CSR needs, match reporters by geography/format, and update tracking systems.
- Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies, maintaining performance records and contractual details.
- Ensure Event Readiness: Confirm reporters, share event details (Zoom links, locations, notices), and provide day-of support.
- Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
- Track Performance & Quality: Maintain logs of reporter timeliness, attendance, and communication; gather feedback from internal teams.
- Refine Processes: Develop scalable workflows, templates, and tools to improve CR operations.
- Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.
What You Bring:
- Have 4+ years of experience in operations, vendor management, or logistics (legal tech or court reporting industry a plus)
- Are highly organized and thrive in spreadsheet-driven, detail-heavy environments
- Have strong communication skills — you’re proactive, clear, and diplomatic when dealing with external vendors
- Are comfortable making judgment calls on urgent decisions and juggling shifting priorities
- Are process-driven and enjoy building new systems and playbooks from the ground up
- Care deeply about quality and customer experience
- Work well in a remote team environment and can manage yourself with minimal supervision
This job is no longer accepting applications
See open jobs at Filevine.See open jobs similar to "Reporting Operations Coordinator ›" Album VC.