Manager, Strategy and Operations ›
Filevine
Operations
United States
Posted on Oct 10, 2025
Responsibilities
- Manage and develop a team of 6 Strategy & Operations Associates, setting clear goals, coaching for performance, and running regular team cadences.
- Oversee daily operations across two gig marketplaces (Digital Reporting & Transcription) to ensure timely delivery, quality standards, and client satisfaction.
- Lead workforce capacity planning, performance management, and retention strategies to ensure workforce readiness and reliability.
- Monitor and optimize operational metrics including delivery SLAs, quality scores, churn/retention, and workforce engagement. Design, test, and implement scalable processes to drive continuous operational improvement and contractor experience.
- Collaborate with sales and client-facing teams to align on delivery expectations and service quality.
- Partner with product and engineering to represent workforce and client needs, influencing roadmap priorities and operational tooling.
Qualifications
- 4–6 years of experience in operations, strategy, or marketplace management, with at least 2 years in a people management role.
- Proven experience building and scaling gig economy or workforce operations.
- Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions.
- Exceptional communication and relationship-building skills, with experience managing both internal teams and external stakeholders.
- Track record of process creation, optimization, and scaling in fast-paced environments.
- Nice to have: Prior gig economy operations experience, experience with SQL or data analytics, or background in court reporting or legal industries.