<div><div> <h2>What You Bring</h2> <ul> <li>3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment.</li> <li>Previous people-management experience, with a track record of developing and scaling customer-facing teams.</li> <li>Exceptional written and verbal communication skills.</li> <li>Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure.</li> <li>Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement.</li> <li>Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment</li> </ul> </div></div>

Operations

Customer Service

United States

Filevine is changing the way legal work gets done for law practitioners and their clients. As the leading legal work platform, Filevine is dedicated to empowering all organizations with tools to simplify and elevate complex, high-stakes legal work. Powering everything from document management and client communication to contract lifecycle management and business analytics, over 25,000 legal professionals use Filevine daily to deliver excellence in every contract, deadline, and result. Filevine is recognized on the Deloitte Fast 500, has been named one of the Utah Business Fast 50, and is among the top 50 fastest-growing privately-owned software companies according to the 2021, 2022, and 2023 INC. 5000 list.

Filevine believes in a brighter future where the intersection of legal work and business is made more seamless, transparent, and effortless for all legal professionals and everyone they interact with through the power of legal technology.

Salt Lake City, UT, USA

Filevine

Customer Operations Manager ›

Album Ventures in Provo, Utah. Seed VC firm. Founders backing founders.

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