ALBUM

What You Bring

• 3+ years of experience in customer success or technical support, ideally in a fast-paced SaaS environment.
• Previous people-management experience, with a track record of developing and scaling customer-facing teams.
• Exceptional written and verbal communication skills.
• Strong organizational habits with the ability to stay proactive, responsive, and calm under pressure.
• Professionalism and confidence when navigating challenging or escalated conversations.A bias toward action, curiosity, and continual improvement.
• Experience with tools such as Zendesk, Talkdesk, Excel, Slack, Notion (or similar).Resilience and adaptability suited to a dynamic, startup-like environment