Deposition Event Operations Manager ›
Filevine
Administration, Operations
United States
Posted on Dec 3, 2025
What You’ll Do - Event Operations Ownership
- Oversee teams managing all real-time and in-event deposition workflows.
- Ensure effective live support, monitoring, sentiment tracking, and DR performance oversight.
- Lead fast, accurate resolution of in-event issues and escalations.
What You’ll Do - Event Logistics & Pre-Event Readiness
- Ensure all pre-event tasks are completed accurately and on schedule.
- Manage notice review, event detail verification, and vendor bookings (interpreters, court reporters, videographers, conference rooms).
- Oversee vendor payments, SLAs, and quality assurance.
- Maintain high standards in event setup, documentation, and coordination.
What You’ll Do - People Management & Shift Leadership
- Lead, coach, and support Event Operations Associates and Shift Leads.
- Manage Shift Leads who serve as real-time escalation points across U.S. time zones.
- Provide triage guidance and reinforce a proactive, customer-centric culture.
- Oversee workforce management, including staffing, shift coverage, and resource allocation.
What You’ll Do - Capacity Planning & Operations Strategy
- Forecast workload and plan capacity for multi-time-zone event volume.
- Streamline workflows through process improvements and scalable best practices.
- Partner with internal teams to enhance automation and system reliability.
- Support cross-functional initiatives, including product updates and operational rollouts.
What You Bring
- 4+ years of experience in operations, customer support, or similar roles in a fast-paced environment.
- Prior people-management experience with a track record of coaching, developing, and scaling high-performing teams.
- Experience with escalation handling and live issue triage.
- Strong organizational and problem-solving skills with an ability to stay calm under pressure.
- Experience using tools such as Zendesk, Talkdesk, Excel, Slack, Notion, or similar systems.
- Flexibility and resilience suited to a dynamic, high-volume, customer-centric operational environment.