IT Services manager ›
Filevine
IT
Salt Lake City, UT, USA
Posted on Jan 9, 2026
Responsibilities
- Work with all departments to align IT with business goals and objectives
- Work with our Security team to align IT with related security requirements
- Manage and administer our primary enterprise productivity tools
- Provide leadership for the Analyst and Helpdesk groups, communicating the goals and assignments passed down from the management and executive teams
- Design and propose tooling and automation that improve efficiency and user enablement
- Monitor ISP and network performance, mitigating internet outages and/or performance degradation using HA/FT and other related redundant technologies
- Assist with Tier 2+ support request ticket queue, providing excellent customer service and timely support for our global workforce via our ticketing system, DM requests, and/or in-person support
- Administration of our Device Management systems (MDM) that governs all endpoint devices, designing, managing, testing, and deploying solutions, policies, upgrades, and patches company wide
- Assist Security Engineering and Compliance teams with departmental initiatives, evidence gathering for audits, and alignment with compliance requirements
- Create and maintain internal IT articles, policies, and related documentation relative to the systems and applications we manage
- Ensure that employees are following Filevine’s computer use, information security, and privacy policies
Qualifications
- Experience and knowledge of TCP/IP, wireless networking, and system troubleshooting
- Thorough knowledge and recent experience with general IT systems, computer software/hardware and network applications
- Recent and relevant experience with MDM technologies
- Recent and relevant experience and knowledge of MacOS and Windows operating systems
- Experience with Service Desk ticketing systems
- Experience with enterprise software solutions and general database concepts
- Ability and willingness to provide on-call support and work a variety of hours, including nights and weekends, as business needs require
- Ability to lift 40 lbs +
- Ability to quickly and efficiently identify issues and solve problems
- Critical thinking mindset
- Strong work ethic, analytical mindset, attention to detail with a proven track record
- Positive outlook with the ability to work in a team-based, fast-paced environment
Preferred Qualifications
- BS degree in Computer Science or similar technical field, or relevant work experience
- 7+ years IT experience
- Experience operating within the compliance requirements of SOC 2 and ISO 27001 (FedRAMP also preferred)
- Certifications including networking are preferred: COMPTIA (A+, Network+, Security+, etc.), ITILCCNA