Manager, Strategy & Operations ›
Filevine
Operations
United States
Posted on Jan 30, 2026
Responsibilities
- Build and scale the core operational systems that power the Court Reporting marketplace, including contractor onboarding, deliverable tracking, invoicing workflows, and quality programs.
- Design and implement onboarding processes and training programs for gig workers to ensure readiness, consistency, and scalability.
- Develop and manage quality frameworks, performance standards, and feedback loops to maintain high service delivery across the Court Reporting marketplace.
- Own operational workflows for tracking transcripts, invoices, and contractor deliverables, ensuring accuracy, accountability, and timely delivery.
- Partner closely with product, engineering, sales, and support teams to define requirements and help build the tools and systems the Court Reporting marketplace relies on.
- Monitor operational metrics, identify gaps or inefficiencies, and drive continuous improvement through process iteration and automation.
- Act as a hands-on executor and problem solver, jumping into day-to-day operational challenges as needed while building long-term scalable solutions.
Qualifications
- Proven experience building processes and systems from scratch and scaling them as the business grows.
- Strong execution skills with the ability to manage multiple workstreams and deliver results in ambiguous, evolving environments.
- Experience working cross-functionally with product, engineering, and go-to-market teams to build operational tooling or workflows.
- Analytical and systems-oriented thinker with comfort working in spreadsheets, dashboards, and operational data.
- Exceptional written and verbal communication skills, with the ability to translate complex operational needs into clear requirements.
- Nice to have: Experience with gig marketplaces, workforce operations, quality programs, invoicing systems, or legal services operations.