Customer Support Associate - Depositions ›
Filevine
Customer Service
United States
Posted on Feb 14, 2026
What You'll Own
- Customer Experience: Create and maintain voice of the customer feedback loops and processes, reporting, and documentation, and work cross-functionally to improve the products and policy that impact customer experience
- Customer Support: Own decision-making when troubleshooting issues as they arise for customers. Provide high-quality, end-to-end support (email, phone) across all products and services throughout the deposition lifecycle.
- Account & Data Management: Maintain clean, accurate organization and user data to support billing, reporting, and downstream workflows.
- SaaS Operations: Collaborate with Product and Engineering to design, optimize, and execute processes that ensure timely, high-quality deliverables across our SaaS products.
Who You Are
- 2+ years in customer or technical support in a fast-paced environment
- Process-minded and detail-oriented, with strong organizational and time management skills
- Empathetic communicator who thrives in both written and verbal customer interactions
- Comfortable navigating multiple systems, handling confidential documents, and juggling shifting priorities
- Legal, legal tech, and back-office operations experience is a plus
- Zendesk, Quo, and Zoom experience is a plus