ALBUM

● Serve as the primary point of contact for transcribers via Email and Slack, managing questions, issues, and routine communications

● Own onboarding for new transcription Independent Contractor's: coordinating paperwork, training access, and first-week check-ins

● Conduct QA reviews on transcription deliverables, flagging issues and routing feedback to appropriate owners

● Maintain communication logs and ensure follow-through on open items

● Support the Transcription Marketplace Strategy Team with operational tasks to clear bandwidth for strategic priorities

● Contribute to process documentation as workflows are refined

● 1-2 years experience in a fast-growing startup or consulting firm

● Strong written communicator. You write clearly and professionally with little editing needed.

● Detail-oriented and consistent. QA work requires you to catch what others miss.

● Organized self-starter who can manage a queue of tasks without constant direction

● Experience in coordinator, operations, or administrative roles

● Familiarity with transcription, legal services, or independent contractor management is a plus