Senior Site Reliability Engineer - Telephony & Communications Platform (AWS) ›
Marketing & Communications, Software Engineering
United States
Posted on Jul 30, 2026
What will you do?
-Own platform reliability, availability, and performance.
-Build AWS infrastructure using Terraform and Infrastructure as Code.
-Develop CI/CD pipelines, monitoring, and automation.
-Define SLOs, SLIs, and error budgets.
-Lead incident response and continuous reliability improvements.
-Mentor engineers and participate in a 24/7 on-call rotation.
-Build AWS infrastructure using Terraform and Infrastructure as Code.
-Develop CI/CD pipelines, monitoring, and automation.
-Define SLOs, SLIs, and error budgets.
-Lead incident response and continuous reliability improvements.
-Mentor engineers and participate in a 24/7 on-call rotation.
What you will bring
-8+ years in Software Engineering, Infrastructure, or Operations.
-4+ years of Site Reliability Engineering experience.
-Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3,
CloudWatch).
-Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash,
or PowerShell).
-Experience supporting highly available, low-latency production systems
-4+ years of Site Reliability Engineering experience.
-Strong AWS experience (EC2, ECS/EKS, VPC, Route 53, IAM, Lambda, S3,
CloudWatch).
-Expertise with Terraform, CI/CD, observability, automation, and scripting (Python, Bash,
or PowerShell).
-Experience supporting highly available, low-latency production systems
Nice-to-Have
-Amazon Connect, Twilio, SIP/RTP, or other VoIP platforms.
-Knowledge of voice quality metrics (MOS, jitter, packet loss).
-Experience with SOC 2, HIPAA, or FedRAMP environments.
-Azure or GCP exposure.
-Knowledge of voice quality metrics (MOS, jitter, packet loss).
-Experience with SOC 2, HIPAA, or FedRAMP environments.
-Azure or GCP exposure.
Company Perks
- Competitive compensation and benefits package
- Opportunity to learn from a dedicated leadership team
- Dynamic, rapidly growing company, focused on helping organizations thrive
- 100% remote work environment for engineers
- Hackathons for innovation