ALBUM

Customer Operations & Product Specialist

Location: Provo, Utah

www.halda.ai

About Halda

Halda is on a mission to help every student navigate the college admissions process. Our website engagement tools use AI technology to meet prospective students in the moment when they need help most. Just like Amazon learns your shopping behavior and provides custom recommendations, Halda hyper-personalizes student website experiences and quickly guides students to the information most relevant to them. At Halda, we’re making the process of higher education admissions more accessible.

Halda is a Y Combinator company backed by Album, Kickstart, and The Frazier Group. Over 150 institutions use our products and we’re growing fast, which is why we need more A-players to help us scale.

What You'll Do:

• Become an expert in Halda’s products, helping customers implement our software tools in their unique website environments.
• Address customer complaints and clearly articulate solutions to customer problems.
• Manage multiple client projects at the same time, demonstrating strong organizational skills and ability to communicate with key internal stakeholders.
• Write dynamic marketing content for Halda clients inside of Halda’s technology. High attention to detail and the ability to write without spelling or grammatical errors is crucial.
• Develop empathy for prospective students and learn what will be most helpful to them at various stages of the student journey.
• Contribute to a dynamic team that knows how to create top-notch client experiences, works hard, and has a great time doing it.
• Make an impact as an early employee of a fast-growing startup! Your voice will matter and you’ll be a critical part of our team - not just a cog in a machine.

What You'll Bring:

• You are a current college student pursuing a Bachelor's degree
• Demonstrable skills with Excel / Google Sheets (especially in using formulas).
• Outstanding communication skills, both written and verbal
• Excellent time management and organizational skills
• The ability to work within a highly collaborative team
• Willingness to ask questions and learn new skills quickly
• High energy and a positive attitude that lifts others
• Working knowledge of basic marketing principles preferred
• Analytical skills and understanding of basic statistics principles is preferred
• Basic HTML knowledge preferred, but not required

Why Halda?

Joining Halda means being part of a dynamic team that's committed to making a difference in how students evaluate and interact with higher education institutions. We offer a collaborative work environment with some of the smartest and best people, competitive compensation, and the opportunity to be at the cutting edge of AI and education technology. If you're passionate about driving innovation and ready to make a significant impact, we'd love to hear from you.

Next Steps:

If you are interested, send an email to [email protected] with your current resume attached. We'll be in touch.