ALBUM

Join a high-performing, tight-knit team at a fast-growing company using the Internet of Things (IoT) to transform how organizations maintain compliance, enhance safety, and reimagine operations. SmartSense by Digi and Jolt are trusted by some of the world’s most recognizable brands including CVS Health, Walgreens, Walmart, McDonald’s, Jack in the Box, Hartford HealthCare, and Children’s Minnesota to protect their operations and the people they serve. We’re looking for team-oriented change agents who want to help shape the future of IoT.

Location: Remote with preference for candidates located near our offices in South Bend, IN, Minneapolis, MN, Lehi, UT, or Boston, MA.

The Customer Success Coordinator supports the Customer Success team by helping drive onboarding, adoption, and renewal readiness across the customer lifecycle. Working closely with Customer Success Managers (CSMs), this role monitors customer health, maintains accurate records, and helps ensure customers receive timely support and value from SmartSense solutions. This position requires strong organization, communication, and the ability to manage multiple priorities in a fast-paced environment.

• Monitor customer health indicators and escalate potential risks to the Customer Success Manager.
• Support onboarding, adoption, renewal preparation, and expansion activities.
• Assist with renewal readiness by preparing usage reports and customer success summaries.
• Maintain accurate customer records and project updates in Totango and JIRA.
• Prepare customer health reports and internal summaries for the CS team.
• Coordinate with Support and Implementation teams to resolve customer issues.
• Maintain up-to-date internal documentation and customer records.
• Support process improvements that enhance the customer experience.
• Manage the health of small business and tech-touch franchise locations that roll up to enterprise accounts.
• Assist with remediation and operational improvement projects as directed by CS leadership.

• High School Diploma or equivalent required.
• Strong project management, organization, and communication skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Experience with CRM systems, project management tools, and Microsoft Office (Excel and PowerPoint).
• Ability to communicate effectively with internal teams and customers.

• College degree or college coursework preferred.
• Experience in SaaS, IoT, customer support, or call center environments is a plus.

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $51,000 – $80,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.