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Sales Operations Analyst

Podium

Podium

IT, Sales & Business Development, Operations
Lehi, UT, USA
Posted on Friday, April 19, 2024

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Role

Your primary focus will be on enhancing and accelerating our GTM strategy through analytics within the Sales Operations domain. This entails developing operational rigor, documenting key processes, crafting visualizations using our BI tool, Sigma, and conducting insightful ad hoc analyses to support and optimize sales performance.

In this role, you'll partner broadly across GTM functions and leverage your analytical expertise to translate business needs into actionable insights. Your responsibilities will also extend to mentoring and training team members, fostering a culture of continuous learning and empowerment within the Revenue Operations and Analytics community.

Responsibilities:

  • Work with stakeholders to identify opportunities and craft solutions that enhance sales effectiveness
  • Evaluate and streamline sales processes to increase efficiency and effectiveness, working closely with sales and operations teams to implement improvements
  • Generate regular reports on key sales metrics, such as pipeline velocity, conversion rates, and sales performance, providing insights to management and stakeholders
  • Partner with Business Applications and Data Science teams to optimize the organization's Customer Relationship Management (CRM) system, ensuring data accuracy, training users, and optimizing workflows to support sales objectives
  • Document sales processes, procedures, and best practices to ensure consistency and scalability across the sales organization, facilitating training and onboarding of new team members
  • Develop and maintain performance metrics and dashboards to assess individual and team sales performance, identifying areas for improvement and recognizing top performers
  • Implement scalable and concise data analyses in Excel / Google Sheets
  • Create visualizations and reports for requested projects

Requirements:

  • Bachelor's degree in Statistics, Math, Economics or related field
  • 1+ years of professional experience modeling data in Excel / Google Sheets (3+ years total experience including internships or part-time positions)
  • 1+ years of professional experience in Salesforce
  • Strong drive to organize and document data in a reproducible manner
  • Ability to understand the business logic for structuring data in a given way while also understanding and overcoming the technical limitations and challenges of implementing the desired data structure

Preferred Skills:

  • Design and implement sales reporting through Snowflake and dbt
  • Architect data models through SQL
  • Write documentation for best practices and to record Podium’s data
  • Follow best practices around version control and mentor Data Analysts and Data Scientists on version control
  • Develop and execute database queries and conduct analyses
  • Develop and update technical documentation

BENEFITS

  • Open and transparent culture
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan with competitive company matching
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees
  • Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.