Enterprise Onboarding Manager
Podium
Podium exists to help local businesses win. Using Podium, local businesses can simplify the way they communicate with their customers—from collecting payments to facilitating online reviews to launching marketing campaigns, and much more.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
We look for people who are curious, creative and are willing to do the work to be a little better every day. We also embody our company values in all that we do, which always starts with being Customer Obsessed, followed by Be a Founder, Zero Drama, and Enjoy the Ride. Does that sound like you?
The Enterprise Onboarding Manager is a vital member of the Podium team. This person will be responsible for the initial implementation and onboarding of key enterprise accounts. They will also oversee the planning, organizing, management, and execution of project tasks and resources to ensure our customers have a seamless and successful onboarding experience.
What you will be doing:
- Primary contact during initial onboarding of enterprise accounts
- Podium product expert
- Develop and manage project plans, tasks, timelines, milestones and deadlines for assigned projects
- Ensure all/additional customer requests remain within scope of work
- Monitor and report on project status and issues both internally and externally
- Coordinate and respond to customer issues
- Communicate appropriate timeline and expectations with customers to ensure the ultimate customer experience
- Building new processes and working with different departments to create a smooth implementation experience
What you should have:
- 1+ years of experience in an onboarding/implementation role (in SaaS is a plus)
- Experience working in a technical role, connecting SaaS systems
- Exceptional written and communication abilities
- Experience communicating directly with enterprise customers and partners
- Proven track record of managing multiple concurrent projects with varying complexity levels
- Excellent problem solving skills
- Self-starter with prior experience navigating complex customer environments
- Ability to sort through large volumes of data and drive insights and results
What we hope you have:
- Bachelor’s degree. PMP certification a plus
- Experience with Gainsight and Salesforce
Benefits:
- Open and transparent culture
- Life insurance, long and short-term disability coverage
- Paid maternity and paternity leave
- Fertility Benefits
- Excellent medical, dental, and vision benefits
- 401k Plan
- Bi-annual swag drops with cool Podium gear and apparel
- Additional benefits for fully remote employees
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.