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Integration Support Specialist

Podium

Podium

IT, Customer Service
Lehi, UT, USA
Posted on Wednesday, May 29, 2024

At Podium, our mission is to help local businesses win. Our lead conversion platform, powered by AI and integrations, helps local businesses convert leads faster, communicate easier, and make more sales. Every day, thousands of local businesses utilize our review management, communication, marketing, and payments products.

Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.

At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!

The Integration Support Engineer is a critical player in a program that is key to our long-term success. We need someone who can troubleshoot and fix problems with direct connections between Podium and a client's customer management or order management system.

What you'll be doing:

  • You will support our clients and internal teams. The integrations you resolve are key components in the overall success plan for the clients they manage.
  • Troubleshoot & resolve challenging integration issues, ensuring customers can easily see value with Podium.
  • You will serve as an integrations expert across Podium and share customer needs for workflows to continually improve the integrations we offer.
  • You will maintain high-quality troubleshooting documentation of the integrations that we support.
  • You will be an expert in Podium’s public APIs and SFTP experience.
  • Maintain a high level of communication with our clients and internal teams keeping them informed during the resolution process.
  • Reading and interpreting technical documentation for various API’s, both internal and external.

What you should have:

  • 1 year prior experience setting up software or following technical operating procedures
  • Experience using API’s and SFTP’s with proficiency in authentication methods
  • Experience with various tools such as Datadog, Kibana, Zapier, Tray.io, and Jira
  • Experience using Postman to interact with API’s as well as experience executing command line scripts to initiate on-premise integrations.
  • Demonstrated over-achievement managing a large work queue
  • Base understanding of SQL and being able to write queries for debugging purposes
  • Experience working directly with clients, comfortable explaining complex technical processes in a concise way to contacts in varying roles and technical aptitude at an organization
  • You will also need to be the type of person who:
    • Constantly invents new and better ways to get things done.
    • Is accountable to others. Your projects will be part of a larger client engagement.
    • Earns the trust of your colleagues by always keeping your commitments.
    • Keep your key stakeholders informed on the progress being made while fixing integrations.
    • Focuses on results. What you do has a clear purpose and you are not satisfied until you achieve your planned outcomes.

BENEFITS

  • Open and transparent culture - Checkout this video to see what it’s like to work at Podium
  • Life insurance, long and short-term disability coverage
  • Paid maternity and paternity leave
  • Fertility Benefits
  • Generous vacation time, plus three 4-day summer holiday weekends
  • Excellent medical, dental, and vision benefits
  • 401k Plan
  • Bi-annual swag drops with cool Podium gear and apparel
  • A stellar HQ (Utah) gym with local professional coaches and classes offered
  • Onsite HQ (Utah) child care center, subsidized for employees
  • Additional benefits for fully remote employees

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.