Collections Specialist - GUAT
Podium
At Podium, our mission is to arm every local business with a complete platform and outcome-driven AI employees that convert leads into real, paying customers. Every day, millions of workers use our AI lead conversion and communication platform to help them get more leads and make more money.
Our work and focus on helping local businesses thrive has been recognized across the industry, including Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000, and Fast Company’s World’s Most Innovative Companies.
At Podium, we believe in fostering a culture that thrives on hiring and developing exceptional talent. Our operating principles serve as a compass, guiding daily behavior and decision-making, and ensure we hire people who will thrive at Podium. If you resonate with our operating principles and are energized by our mission, Podium will be a great place for you!
Responsibilities
- Analyze customer data to determine collectability of account balances
- Communicate regularly with customers to facilitate on-time payment
- Follow up with past due customers to collect outstanding accounts receivable
- Communicate clearly and effectively with other departments the results of collections efforts
- Assist in managing relationship and communication with third-party collections agencies as necessary
- Assist in collections-related data analysis and forecast churn levels related to delinquent billing
- Assist in month-end process by giving input to other members of the accounting team
- Conduct ad hoc financial/operational analysis as required
- Assist with other accounting/finance projects as necessary
Requirements
- 3-4 years related collections experience
- Bachelor’s degree in accounting or similar field preferred
- SaaS industry experience preferred
- Excellent interpersonal, decision-making and analytical abilities
- Exceptional verbal and written communication skills
- Eager, quick learner with strong teamwork spirit
- Attention to detail with the ability to manage multiple projects simultaneously
- Strong knowledge of Excel
What We’re Looking For:
- This position will be IN-OFFICE (Guatemala City, Zone 10) Monday-Friday.
- 3-4 years of experience as an Debt Recovery or as a Collections Specialist
- Prior client facing experience is a plus.
- Experience with Excel is mandatory.
- Highly organized with strong attention to detail.
- Excited to learn new things while maintaining consistency in day-to-day tasks.
Location:
- Office is located in Zone 10, Edificio Interamericas
Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status