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Transfr creates job-training simulations in virtual reality applications designed across multiple industries that teaches novices in the same manner that experts master their crafts - through trial and error. Data-driven simulations work like virtual coaches, adapting to every person’s pace and skills while responding to their mistakes. Our immersive virtual reality experience training method helps trainees build confidence in their knowledge, skills and abilities. We provide a better way to train individuals in the skills they need to succeed on the job. We focus on developing a pipeline of talent for jobs that are going unfilled, significantly reducing cost and risk.

To complement our rapid growth, we are seeking to add a Technical Support Consultant to our organization to assist our customers with technical problems when using our products and services. Responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust. This role will help support our objective of being a customer-obsessed and product-focused organization. This position will report to the VP Technical Support & Procurement.

Note: This position can be fully remote, work from anywhere in the U.S., and work up to 6pm PT Monday – Friday. There may be a need to provide coverage for alternating Saturdays in the future with other team members.

The base salary range for this position is expected to be between $75,000 and $90,000, with the actual base salary amount dependent on a number of factors, including but not limited to a candidate’s credentials, relevant experience, and primary job location. In addition to salary this role may be eligible for variable compensation and additional company benefits such as stock options, 401(k), paid vacation and sick time, and medical/dental/vision insurance.

If you're looking to make a big difference in the lives of others, we invite you to join us on our mission to make learning more intuitive by helping individuals develop the skills they need for career success. Be a part of creating pathways to prosperity by helping to develop training simulations to teach skills that lead to well-paying jobs, for all.

At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that is committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We know from experience and past hires that the best person for this role will likely not check every box listed here. We encourage you to apply, even if you don't believe you meet all the qualifications described!

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Learn more at transfrinc.com