ALBUM

Description:

At Limble we empower the unsung heroes who support the world. We’re revolutionizing the way businesses manage their maintenance operations, offering a comprehensive suite of software solutions that empower organizations to optimize asset performance and drive operational excellence. From preventive maintenance to inventory management and beyond, our robust CMMS platform offers a suite of features designed to streamline operations and enhance productivity. With a focus on innovation and client satisfaction, we've earned a reputation as a trusted partner for businesses seeking to improve efficiency and reduce costs. As we continue to expand our offerings, we're seeking driven individuals who are passionate about making a meaningful impact while contributing to our mission of revolutionizing maintenance management.

As a Customer Success Manager, you'll be responsible for delivering value and driving adoption across our customer base. On a day to day basis, the CSM acts as a product specialist to manage customer engagements and works in tight partnership with the customer to do the following:

• Lead new customer onboarding and implementation process while working in close conjunction with Sales and Account Management teams

• Proactively drive improvements for the onboarding process to reduce the time to onboard and improve the customer experience

• Set strategic direction in customer's use of Limble CMMS to address business challenges via Limble CMMS best practices

• Provide additional training, education, and documentation to drive long term customer success

• Set outcomes and measurable objectives with the customer

• Hold customer and Limble CMMS accountable to delivering against goals and measurements of success

• Identify opportunities and risks within customer’s organization, and present recommendations & solutions

• Facilitate conversations with customers through a variety of tactics to ensure the customer is on track to seeing maximal value from the Limble CMMS product

• Proactively escalate at-risk customers and ensure internal visibility by providing updates, status reports, and next steps on a regular cadence through our communication channels
  

Requirements:

We are looking for growth-minded individuals with the following strengths:

• Previous experience in a B2B Customer Success or Account Manager position within the SaaS industry

• Previous onboarding and implementation experience

• Passion for customer success & excellence

• Demonstrated ability to communicate effectively via oral & written formats; PowerPoint & Excel skills are a must

• Strong conflict resolution skills

• Ability to prioritize and multitask on the fly

• Resourcefulness, creativity and strategic thinking for troubleshooting problems

• Self-motivated and self-directed

• Fast learner

• Strong attention to detail

Additional Skills – Nice to Have:

• Background in working with equipment maintenance, machinery, or manufacturing
  

Benefits:

• $90,000-130,000 OTE

• Stock options

• Fully remote role

• Health, Dental, Vision, and Life insurance

• Flexible PTO

• Paid parental leave

• 401k with company match

• HSA with company match

• Opportunities to grow with us!
  

At Limble we are solution-oriented and customer-obsessed. We hire with a people-first approach, and we understand there’s no such thing as a perfect candidate. Limble’s company culture and values are based on collaboration and transparency. Our customers come from all different backgrounds and so do our employees. If you’re results-driven, enjoy solving complex problems, and are curious about what you could accomplish at a rapidly scaling startup, we’d love to hear from you.